Pebble's 30-day warranty is a bold bet on trust over paper promises

In a refreshing pivot, Core Devices is putting its reputation on the line with a 30-day warranty that's more about trust than a ticking clock.

Founder eric migicovsky says faith in the five-person team matters more than fine print.

Founder eric migicovsky says faith in the five-person team matters more than fine print.

Core Devices has already replaced hundreds of faulty Pebble Time 2 watches, with a total of 19,000 shipped, all without bothering with warranty claims. That's a strong track record that speaks louder than any policy.

So how does it work? If your Pebble Time 2 breaks, just file a bug report with photos or video, and a free replacement will be shipped – whether you're a day or a year past the warranty cutoff.

Migicovsky is even considering selling the front glass assembly separately for self-repair down the line, echoing Apple's recent move to open up repair options.

This scrappy approach is a gamble, but one that's paying off so far. Migicovsky is betting people would rather trust a small team that owns up to its mistakes than sign up for a year of coverage from a company that barely picks up the phone.

So far, that bet is winning, and it'd be great to see Core Devices keep this promise as Pebble watches stop being a novelty.